Terms and Conditions

Boat

1. To confirm a booking for a boat trip pre payment is required taken by card, cash or online  BACS transfer. If you cancel more than 7 days in advance a refund can be given or a reschedule. Less than 7 days and no shows will be non-refundable. Please note if you are late you may also miss the trip and this is non-refundable also.

2. If we cancel your trip due to technical problems or weather conditions we will refund the trip in full, or reschedule you to another trip or course. Please keep hold of your receipt so that you can present it on the day of the trip.

4. Bouley Bay Dive Centre reserves the right to change dive sites without notice, due to weather, safety or suitability on the day.

5. Once the vessel has left port the dive will be considered to be taking place, unless the skipper considers diving to be unsafe. Any missed dives due to change of mind will still be charged.

Courses

1. Prior to starting any PADI course each candidate is required to complete a medical declaration. Any yes answers on that form require a doctors signed clearance before being permitted to enter the water. Any one discovered to have falsely declared will be removed from the courses and no refund will be given.

2. A minimum deposit of 50% is required to make a reservation. 7 days prior to starting the course payment must be made in full. If you cancel a course 7 days prior to starting will we refund any fees paid less any materials and a £30 admin charge alternatively we will rebook you to another suitable date free of charge. Any cancellations less than 7 days will incur the loss of the 50 % deposit. ‘No shows’ will forfeit the full course charge with no option to reschedule. Any non-attendance of scheduled sessions will be charged at the current missed session rate and may result in a delay in finishing the course.

3. If Customers fail to meet the performance requirements on any dive or knowledge development session, at the sole discretion of the instructor, the Company reserves the right to charge for repeating that dive or session, the rate for this will be based on the current missed session rate at that time and depend on the nature of the dive or session missed.

4. The Company, its employees or contractors cannot be held responsible for damage to or loss of any personal equipment caused prior to, during or after any diving activities taking place at dive location, on the boat, shop or associated areas.

5. Any other refunds for courses will be made solely at the discretion of the Company and will incur an administrative charge. (£30.00)

6. All courses or vouchers paid for must be commenced or redeemed within 12 months of the booking unless by prior agreement of the Company, courses not commenced within 12 months of booking will lose any fees paid.

Servicing of diving equipment

1. Items left for a service must be paid for upon drop off in full

2. Upon investigation any item requiring additional work this will be discussed and agreed upon first. Addition work can be paid for on collection

3. Any gear, regulators, BCDs, cylinders, computers etc. left over the time of arranged collection will incur a charge per day for storage. Any item left over three months beyond the agreed collection date will be disposed of by the Company, to cover costs of repair, with no compensation payable to the original owner.

General

All Divers agree to abide by Bouley Bay Dive Centre’s Diving Practices and plan and read risk assessments at all times, a copy of which are available on request.

Data Protection Privacy policy

 

Jersey Sea Horse Academy Limited

Amended: 18/03/2018

Prepared by: Toyah Tomkins Data protection officer and director of Jersey Sea Horse Academy Limited.

Introduction

Here at Jersey Sea Horse Academy Limited we take your privacy seriously. Jersey Sea Horse Academy Limited needs to gather and use certain information about individuals.

These can include customers, suppliers, business contacts, employees and other people the organisation has a relationship with or may need to contact.

This policy describes how this personal data must be collected, handled and stored to meet the company’s data protection standards — and to comply with the law.

Why this policy exists

This data protection policy ensures Jersey Sea Horse Academy Limited:

  • Complies with data protection law and follow good practice
  • Protects the rights of staff, customers, suppliers and partners
  • Is open about how it stores and processes individuals’ data
  • Protects itself from the risks of a data breach

 

 About this Policy

  • This policy explains when, why and how we collect personal information about our Customers, suppliers and employees, how we use it and how we keep it secure and your rights in relation to it.

 

  • We reserve the right to amend this Data Privacy Policy from time to time without prior notice. You are advised to check our website scubadivingjersey.com or ask to view a copy for any amendments.
  • We will always comply with the General Data Protection Regulation (GDPR) when dealing with your personal data

 

Who are we?

 

  • We are Jersey Sea Horse Academy Limited. Trading as Bouley Bay Dive Centre and Eco Warriors Body and Soul. We can be contacted at Bouley Bay Dive Centre, Waters Edge Hotel, Trinity, Jersey, JE3 5AS 01534 866990 email info@scubadivingjersey.com

 

General staff guidelines

  • The only people able to access data covered by this policy will be those who need it for their work.
  • Data will not be shared informally.
  • Jersey Sea Horse Academy Limited will provide training to all employees to help them understand their responsibilities when handling data. Our training organisations PADI and SSI also supply us with additional information on this.
  • Employees will keep all data secure, by taking sensible precautions and following the guidelines below.
  • In particular, strong passwords are used, and they are never shared.
  • Personal data will not be disclosed to unauthorised people, either within the company or externally.
  • Data will be regularly reviewed and updated if it is found to be out of date. If no longer required, it will be deleted and disposed of in a secure manner.
  • Employees have been advised to request help from their line manager or the data protection officer if they are unsure about any aspect of data protection.

 

 Storage of data

When data is stored on paper, it is kept in a secure place where unauthorised people cannot see it.

These guidelines also apply to data that is stored electronically but has been printed out for some reason:

  • When not required, the paper or files will be kept in a locked filing cabinet.
  • Employees will make sure paper and printouts are not left where unauthorised people could see them, like on a printer or the desk.
  • Data printouts will be shredded and disposed of securely when no longer required.
  • When data is stored electronically, it is protected from unauthorised access, accidental deletion and malicious hacking attempts with the use of strong passwords

 

  • Data will only be stored on designated drives and servers and will only be uploaded to an approved cloud computing services.
  • Data will never be saved directly to laptops or other mobile devices like tablets or smart phones.
  • All servers and computers containing data are protected by approved security software and a firewall

Data use

  • When working with personal data, employees ensure the screens of their computers are always locked when left unattended. And that paper files/ forms are left in a secure place and out of the view of non – employees and the public.
  • Personal data will not be shared informally.
  • Employees will not save copies of personal data to their own computers. Always access and update the central copy of any data. When data is in paper form the data should not be taken away from the company for any reason to stay with the instructor.
  • We do not use any of your data for unauthorised third-party sales. Your data will be sent to the applicable training organisation for licencing PADI or SSI. Both training organisations have their own data protection policies. For more information on their policies please seehttps://www.padi.com/privacy for PADI or https://www.divessi.com/info/pt/privacy-policy for SSI.

 

 What information we collect and why (customers/clients)

What kind of personal data do we collect?

As a client of Jersey Sea Horse Academy Limited, we need to collect and use information about you, Generally, this data is limited, and we only need to have your contact details (such as names, telephone numbers and email addresses) to enable us to ensure a positive, professional relationship and contact you with our services and offers.

We also hold additional information relating to your course such as the above and in addition we may need to hold medical notes when required, birth date and home address. This is so that we can certify your licence/training with the training agency. We may also require medical declaration when engaging in any of the activities that we are required to know you are in sound health. We will only ask for a doctors approval to engage within the activity when our training agency or HSE regulations require us to do so.

How do we collect it?

We collect Client data in the following ways:

-Personal data that we receive directly from you via forms completed by you that we have supplied.

-Where you contact us proactively, usually by phone or email; and/or

-Where we contact you, either by phone or email.

 

How do we use your personal data?

The main reason for using information about Clients is to ensure that the goods, services you have requested run as smooth as possible, To also ensure That you are safe and fit to engage in the activity provided. Also, it is required for us to take these personal details to certify you with the correct training agency, or simply follow our training standards. From Time to time and with prior agreement we will also use them to contact you about our services and events.

Marketing Activities/ third parties

We do not send your personal details to any third party for advertising purposes.

Who do we share your personal data with?

Where appropriate and in accordance with local laws and requirements, we may share your personal data, in various ways and for various reasons, with the following categories of people:

  • Padi or SSi to obtain your licence
  • Staff at Jersey Sea Horse Academy Limited involved in the teaching process of you licences.

How do we safeguard your personal data?

We are committed to taking all reasonable and appropriate steps to protect the personal information that we hold from misuse, loss, or unauthorised access. We do this by having in place a range of appropriate technical and organisational measures. These include measures to deal with any suspected data breach.

We do this also by having any paper documents securely locked in a private area, any digital documents are password protected.

If you suspect any misuse or loss of or unauthorised access to your personal information, please let us know immediately.

How long do we keep your data for?

For Scuba We are legally bound by our training agencies to keep your PADI/SSI data for 7 years, with other activities/services if we have had no contact for 3 years this data will be securely disposed of as we no longer have a use for the data, should you enrol in an activity again you will be required to re issue any required data.

How can you access, amend or take back the personal data that you have given us?

Even if we already hold your personal data, you still have various rights in relation to it. To get in touch about these, please contact us. We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of any applicable laws. Please note that we may keep a record of your communications to help us resolve any issues which you raise.

Who is responsible for processing your personal data?

Jersey Sea Horse Academy Limited controls the processing of personal data. If you have any comments or suggestions concerning this Privacy Policy, please contact us. We take privacy seriously, so we’ll get back to you as soon as possible. Jersey Sea Horse Academy Limited also has an appointed Data protection officer Toyah Tomkins for all enquires.

 

Supplier Data

 

What kind of personal data do we collect?

We don’t collect much data about Suppliers – we simply need to make sure that our relationship runs smoothly. We’ll collect the details, such as names, telephone numbers and email addresses, price lists. We’ll also collect bank details, so that we can pay you. We may also hold extra information that someone in your organisation has chosen to tell us.

How do we collect it?

We collect your personal data during the course of our work with you.

How do we use your personal data?

The main reasons for using your personal data are to ensure that the contractual arrangements between us can properly be implemented and to comply with legal requirements. We will only use your information:

  • To store (and update when necessary) your details on our database, so that we can contact you in relation to our agreements;
  • To offer services to you or to obtain support and services from you;
  • To perform certain legal obligations; and
  • To help us to establish, exercise or defend legal claims.
  • To meet our training standards/ HSE standards.

We may use your personal data for these purposes if we deem this to be necessary for our legitimate interests.

If you are not happy about this, in certain circumstances you have the right to object and can contact us.

Who do we share your personal data with?

We will only share your data to staff engaged in that agreement. We do not share the data with any third-party.

How do we safeguard your personal data?

We are committed to taking all reasonable and appropriate steps to protect the personal information that we hold from misuse, loss, or unauthorised access. We do this by having in place a range of appropriate technical and organisational measures. These include measures to deal with any suspected data breach.

If you suspect any misuse or loss of or unauthorised access to your personal information, please let us know immediately.

How long do we keep your data for?

If we have not had meaningful contact with you for a period of 1 year, we will delete your personal data from our systems unless we believe in good faith that the law or other regulation requires us to preserve it (for example, because of our obligations to local authorities or in connection with any anticipated litigation). After this period, it is unlikely your data will be relevant for the purpose for which it was collected. Ongoing Supplier contact details will be annually updated.

When we refer to “meaningful contact”, we mean, for example, communication between us (either verbal or written), or where you are actively engaging with us and using our services. We will consider there to be meaningful contact with you if you communicate with us about potential services, either by verbal or written communication.

How can you access, amend or take back the personal data that you have given us?

Even if we already hold your personal data, you still have various rights in relation to it. To get in touch about these, please contact us. We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of any applicable laws. Please note that we may keep a record of your communications to help us resolve any issues which you raise.

If you would like to know more about your rights in respect of the personal data we hold about you please contact us.

 

Who is responsible for processing your personal data?

Jersey Sea Horse Academy Limited controls the processing of personal data. If you have any comments or suggestions concerning this Privacy Policy, please contact the data protection officer within Jersey Sea Horse Academy Limited.

Employee Data

 

What kind of personal data do we collect?

To provide the best possible employment opportunities, and to ensure all employees are vetted to meet our teaching standards, we need to process certain information about you. We only ask for details that will genuinely help us to help you and our clients and for following our training agencies and HSE standards. The information described below is, of course, in addition to any personal data we are required by law to process in any given situation.

Depending on the relevant circumstances and applicable local laws and requirements, we may collect some or all the information listed below to enable us to offer you employment opportunities.

  • Name;
  • Contact details;( email address, telephone number, home address)
  • date of birth;
  • Education/ training details;
  • Employment history;
  • Nationality/citizenship/place of birth;
  • Immigration status / Eligibility to work;
  • Information on your interests and needs regarding future employment, both collected directly and inferred;
  • Referee details;;
  • Emergency contacts;
  • A copy of your driving licence and/or passport/identity card;
  • Social security number and any other tax-related information;
  • Medical clearance letter
  • Police check
  • Diving insurance documentation
  • Extra information that your referees choose to tell us about you;
  • Bank details in order to pay you

 

How do we collect it?

Jersey Sea Horse Academy Limited needs to know certain information about you to provide a service.

We do not request this data from any third part the request is made by you individually and forward on to us by yourself.

How do we use your personal data?

We use your data to check that you meet the training organisations standards along with HSE diving standards. We use your details to contact you about available work and may from time to time email you about updates, changes within any of our policies, risk assessments or procedures

In addition, your details may be used to help us establish, exercise or defend legal claims

In more unusual circumstances, we may use your personal data to help us to establish, exercise or defend legal claims.

Who do we share your personal data with?

we will only share your information with prospective suppliers/ clients such as Your details (name, qualification, police check)  passed on to schools within the Education that we work with in order for them to meet their standards required by law. Your data is never used for any advertising or sold to any third parties.

How do we safeguard your personal data?

We are committed to taking all reasonable and appropriate steps to protect the personal information that we hold from misuse, loss, or unauthorised access. We do this by having in place a range of appropriate technical and organisational measures. These include measures to deal with any suspected data breach.

The employee data is kept locked safely within a cabinet with authorised access only, when data is no longer required it is no longer kept within the company and will be safely disposed of.

If you suspect any misuse or loss of or unauthorised access to your personal information, please let us know immediately.

How long do we keep your data for?

Your data will be reviewed and renewed annually as required by our training agencies and HSE laws. Once you have ceased employment with us your data will be safely disposed of.

How can you access, amend or take back the personal data that you have given us?

Even if we already hold your personal data, you still have various rights in relation to it. To get in touch about these, please contact us. We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of any applicable laws. Please note that we may keep a record of your communications to help us resolve any issues which you raise.

Who is responsible for processing your personal data?

Jersey Sea Horse Academy Limited controls the processing of personal data. If you have any comments or suggestions concerning this Privacy Policy, please contact us, we take privacy seriously, so we’ll get back to you as soon as possible.

 Your rights

You have rights under the GDPR:

(a) to access your personal data

(b) to be provided with information about how your personal data is processed

(c) to have your personal data corrected

(d) to have your personal data erased in certain circumstances

(e) to object to or restrict how your personal data is processed

(f) to have your personal data transferred to yourself or to another business in certain circumstances.

(g)You have the right to make any complaints about how we process your personal data.

 

Website Users

We collect data from you when you contact us via the website, for example by using the online registration form and when you email us your details this is used solely for your booking.

We will not accept payments via the website.

We do not use cookies; however We cannot be held responsible for the way in which any links to other Web sites choose to use any data or information. Third parties that we have external links for on our website are PADI , SSI, BSUPA, Divemaster insurance, Jersey Tourism, Under cliff Guest House.  We have a monthly online newsletter with Mail-chimp  this will only be applicable if you have personally opted in for our newsletter. we will not sign you up to the newsletter if you have not opted in. At any pint you can opt out if you have changed your mind.

 

Consent

In certain circumstances, we are required to obtain your consent to the processing of your personal data in relation to certain activities. Depending on exactly what we are doing with your information, this consent will be opt-in consent or soft opt-in consent.

Our activities are fun and we like to take photos for our social media pages, we will always ask for contest before doing this with and opt in opt out option. At any time even after consenting you can ask us to remove any of these from our social media pages.

Article 11 of the Data Protection (Jersey) Law 2018 states that consent “means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, whether orally or in writing, signifies agreement to the processing of that data”.

In plain language, this means that:

  • you have to give us your consent freely, without us putting you under any type of pressure;
  • you have to know what you are consenting to – so we’ll make sure we give you enough information;
  • you should have control over which processing activities you consent to and which you don’t. We provide these finer controls within our privacy policy; and
  • you need to take positive and affirmative action in giving us your consent – we’re likely to provide a tick box for you to check so that this requirement is met in a clear and unambiguous fashion.

We will keep records of the consents that you have given in this way.

As we have mentioned, you have the right to withdraw your consent to these activities. You can do so at any time.

Establishing, exercising or defending legal claims

Sometimes it may be necessary for us to process personal data and, where appropriate and in accordance with local laws and requirements, sensitive personal data in connection with exercising or defending legal claims. Schedule 1, Article 9 substituted (3)(c) of the Data Protection (Jersey) Law 2018, allows this where processing is necessary “for the establishment, exercise or defence of a legal claim or whenever a court is acting in its judicial capacity”.

This may arise for example where we need to take legal advice in relation to legal proceedings or are required by law to preserve or disclose certain information as part of the legal process.

How to contact us

For more details, please address any questions, comments and requests regarding our data protection to Toyah Tomkins, Bouley Bay Dive Centre, waters edge Hotel, Jersey, JE3 5AS. info@scubadivingjersey.com     01534 866990 .

How to contact your local data protection authority

You can contact the Office of the Information Commissioner in the following ways:

  • Phone: +44 (0)1534 716530
  • Email: enquiries@dataci.org
  • Post: Office of the Information Commissioner, Brunel House, Old Street, St Helier, Jersey JE2 3RG
  • Website: dataci.je

 

GLOSSARY

employees – includes applicants for all roles, including permanent, part-time and temporary positions as well as people who have supplied a speculative CV not in relation to a specific job. Individual contractors, volunteers or other third parties put forward for roles with Jersey Sea Horse Academy Limited, will be treated as employees for the purposes of this Privacy Policy.

Clients – This category covers our clients, and customers in which we supply our goods, services too

General Data Protection Regulation (GDPR) – a European Union statutory instrument which aims to harmonise European data protection laws. It has an effective date of 25 May 2018, and any references to it should be construed accordingly to include any national legislation implementing it.

Suppliers – refers to partnerships and companies (including sole traders), and certain circumstances Jersey Sea Horse Academy Limited will sub-contract the services it provides to Clients to third party suppliers who perform service on our behalf.  This may also refer to the circumstance in which we will provide our services advertised by a third party. Supplier also refers to any third part company in which we hold a trade account from.

Website Users – any individual who accesses www.scubadivingjersey.com.